bk959 Privacy Policy

When you use the bk959 platform, you provide us with certain personal information. We always respect the protection of that information and your right to privacy.

This Privacy Policy applies to the bk959 website www.bk959.bio and its related services (referred to below as the "Service"). Please read and understand this policy before continuing to use the Service.

By continuing to use the Service, you are considered to have agreed to the terms of this policy. If you do not agree, please stop using the Service.

1.1 — Information You Provide Directly

Information we collect when you register an account, make a deposit, or contact customer support —

• Full name
• Date of birth (for 21+ age verification)
• Email address
• Phone number
• KBZPay, Wave Money, AYA Pay, CB Pay deposit / withdrawal records
• Customer support and communication records

1.2 — Technical Data Collected Automatically

When you access the platform, our servers automatically log the following technical information —

• IP address
• Browser type and version
• Play session time records (Myanmar Standard Time, MMT)
• Pages visited and click patterns
• Device type and operating system
• Cookies and similar tracking technologies (see Section 5 for details)

1.3 — Information Received from Third-Party Sources

In some cases, we may receive information from KYC (Know Your Customer) checks, Anti-Money Laundering (AML) processes, and payment service providers. Data received in this way is also handled in accordance with the terms of this policy.

2.1 — Service Delivery and Management

The information we collect is primarily used for the following purposes —

• Creating and verifying your account
• Processing deposits, withdrawals, and financial transactions
• Running bonuses, VIP programmes, and promotions
• Providing 24/7 customer support
• Improving our services

2.2 — Legal Compliance

We may use your data to meet legal requirements such as Anti-Money Laundering (AML), Know Your Customer (KYC), and the 21+ age restriction.

2.3 — Communications

We may use your data to contact you regarding —

• Important notices related to your account
• Details of financial transactions
• Service changes or policy updates
• Promotional news you have agreed to receive (you can opt out at any time)

3.1 — Sharing with Third Parties

bk959 does not sell, rent, or trade your personal information to third parties. However, disclosure may occur in the following cases —

• Service Providers — Payment providers such as KBZPay, Wave Money, AYA Pay, and CB Pay, as well as technology providers that help us deliver our services
• Legal Requirements — When requested by lawful authorities due to a legal obligation
• Protection Matters — When necessary to prevent fraud, money laundering, or other legal violations

3.2 — Business Transfers

In the event of a merger, sale, or asset transfer, your data may be transferred in a reasonable manner. If this occurs, the protections in this policy will continue to apply.

We will retain your personal information for as long as it is needed to provide our services. This means —

• Data is retained for as long as your account is active
• After account closure, financial transaction records may be kept for a period of time due to legal requirements
• Customer service communication records are retained for a period to allow for issue resolution
• Data that is no longer legally required will be deleted or anonymised

5.1 — What Are Cookies

Cookies are small text files sent to your browser that help maintain the smooth performance of our service. The bk959 platform uses the following types of cookies —

• Essential Cookies — Required for login and security
• Functional Cookies — Remember your language preferences and session
• Analytics Cookies — To understand and improve how our service is used

5.2 — Managing Cookies

You can refuse or delete cookies through your browser settings. However, if essential cookies are disabled, some parts of the service may not work properly. You can find out how to manage cookies in your browser's Help menu.

bk959 applies technical and organisational security measures to protect your personal information —

• SSL Encryption — Data is encrypted using TLS/SSL technology during transfer
• Access Controls — Only staff who need to can access your data
• Regular Audits — Regular checks are carried out to identify and address security vulnerabilities in advance
• Financial Data — Payment card data is not stored directly on our servers

We are honest in stating that no digital data transmission can be guaranteed to be completely secure. We have put in place reasonable safeguards, and in the event of a data breach, we will notify you immediately in accordance with the law.

7.1 — Access and Correction

You can access the personal data we hold about you and request corrections to any inaccurate information. To do so, contact our customer service (24/7 Live Chat) or email us at [email protected].

7.2 — Request for Deletion

You may request that your personal data be deleted. However, data that must be retained due to legal requirements (such as financial records) cannot be deleted immediately. In such cases, we will explain the reason.

7.3 — Opting Out of Promotional Communications

If you wish to stop receiving promotional communications, you can contact customer service to opt out. Essential service-related communications (such as transaction notifications) cannot be stopped.

bk959 services are intended for players aged 21+ only. We do not knowingly collect personal data from anyone under 21. If we become aware that such data exists, we will delete it promptly. If you become aware of an issue, please notify us immediately at [email protected].

We may update this Privacy Policy from time to time. Any changes will be published on this page and the "Last Updated" date will be revised. For significant changes, customers will be notified through appropriate means. Continued use of our services after an update is announced will be considered acceptance of the revised policy.

If you have any questions about this Privacy Policy, please contact us at —

• Email: [email protected]
• 24/7 Live Chat: Customer support in Myanmar language with instant responses

Our customer support team operates 24 hours a day, 7 days a week in Myanmar language, on Myanmar Standard Time (MMT).